Highlights of Upcoming Classes at BET

Occasionally, we’ll highlight some of the upcoming classes at the state Bureau of Education and Training. Here are some upcoming courses:

Communication Skills in the Workplace

Code: 255 Dates available: May 13; June 11 Duration: 1 day Time: 9 a.m.-4 p.m. Cost: $70

Most employees, regardless of the position they hold, cite “communication” as a primary challenge in their organization. Whether it is sharing information among internal divisions/departments, having a difficult conversation with a coworker, or cross collaboration and communication with external entities, effective oral and written communication is essential to successfully achieving goals, providing quality programs and services, and fostering a positive work environment. In person, through email, by phone, or with a written document – communication affects every aspect of an organization.

Challenging Negative Attitudes at Work

Code: 274 Date: May 15 Duration: ½ day Time: 9 a.m.-noon Cost: $35.00

This course explores how to challenge individual negativity as well as how to build optimistic responses to any given situation.

Time Management

Code: 009 Dates available:  May 17; June 4 Duration: ½ day. Time: 9 a.m.-noon Cost: $35

Using principles from Stephen Covey’s book, The Seven Habits of Highly Effective People, participants will consider the following challenges: What gets in the way of getting things done? Why is there “never enough time in the day”?  How can we get control of our time by prioritizing how we choose to use it?

Conflict Resolution

Code: 247 Date: June 5 Duration: 1 day Time: 9 a.m- 4 p.m. Cost: $70

This 1-day workshop is designed to help participants gain an understanding of the nature of conflict, and their personal conflict resolution style. It is intended to give an overview of skills required to deal with conflict, such as active listening strategies.

Lean Process Improvement Techniques

Code: 263 Dates: July 10, 12 & 17; August 1, 5 & 6 Duration: 3 days Time: 9 a.m- 4 p.m. Cost: $210

A hands-on introduction to the philosophy and methodology of Lean process improvement. Participants apply the techniques to an actual work process, and construct an implementation plan to enact the improvements. Agencies are encouraged to enroll groups of 4-7 who share a common work process.  Participants should consult with BET staff in advance about the process selected and with the manager who will sponsor the project. Those registering without a work group will join a team from another agency for the hands-on portion of the program.


You can find the BET registration form here:  http://admin.state.nh.us/hr/documents/Registration%20Form.pdf. Contact Cynthia Jones at Cynthia.jones@nh.gov or 271-1434 with any questions. To view the BET course catalogs, which include Lean process improvement techniques, soft skills programs, and computer skills classes:  http://admin.state.nh.us/hr/trdev.html

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