Upcoming Classes at Bureau of Education and Training

Occasionally, we share highlights of upcoming classes at the Bureau of Education and Training, also known as the BET. The BET training Center is at 130 Pembroke Road in Concord. To register for classes, download the registration form and follow the instructions on the form.


Managing Across Generations

Date: Jan. 12

Duration: ½ day.

Time: 9 a.m.-noon.

Cost: $40

Instructor: Dennis Martino, M.Ed.

For the first time in American history, four generations are in the workplace simultaneously.  Each generation brings diverse perspectives, values, needs and expectations to the workplace.  Learning to blend these distinctive creative energies and accommodate the different working styles will create dynamic teams.  This class will increase your knowledge and understanding of the four generations; identify each generation’s core values, work ethics, motivations, job satisfaction indicators, and career expectations so we can all work more effectively together.

Who can benefit:  Managers & supervisors and those interested in workplace dynamics.


Conflict Resolution

Date: Jan. 14.

Duration: 1 day.

Time: 9 a.m.-4 p.m.

Cost: $75

Instructor: Sean Wright

This one-day program is designed to help participants gain an understanding of the nature of conflict and their own personal conflict resolution style.  It provides an overview of skills required to deal with conflict.

Who can benefit: Any employee.


Myers-Briggs Type Indicator – Understanding Personality

Date: Jan. 21.

Duration: ½ day.

Time: 9 a.m.-noon.

Cost: $60 (includes materials).

Instructor: Sean Wright.

The practical applications of the MBTI for organizations and individuals are numerous and diverse. When individual understand their personality type and can learn about the personality of others enormous personal and professional growth can take place. The workshop provides participants with the opportunity to: Take the MBTI assessment; Focus on how they prefer to take in and sort information; Analyze their own communication style and explore its impact on others; Identify areas for personal development — especially within the context of their role; Develop strategies to enhance communication effectiveness across teams and the organization as a whole. 0.3 CEUs 


HR as Coach

Date: Jan. 22. 

Duration: 1 day.

Time: 9 a.m.-4 p.m. 

Cost: $75.

Instructor: Sean Wright.

Coaching is providing feedback, usually to executives and managers, about how to reach their personal best in their organizational leadership role. In the capacity of “coach,” the Human Resources professional will do everything from active listening through providing guidance for touchy situations. The HR coach may work with every manager and supervisor at every level in the organization. This is what makes the Human Resources coaching role so challenging. The Human Resources coaching role focuses on helping managers address issues and opportunities organizationally, and provide feedback to managers about the impact of their personal and behavioral style on others.


Microsoft Excel 2010 Basic: Level 1

Date: Feb. 2. 

Duration: 1 day.

Time: 9 a.m.-4 p.m.

Cost: $130, includes materials.

Number of participants: *6-12.

Facility: BET Training Center.

Instructor: Greg Taillon.

This workshop is designed for new users of Microsoft Excel and introduces participants to the basic skills required to use MS Excel. Completion of this workshop provides participants with the skills required to perform basic spreadsheet tasks. Topics covered include:  Entering and editing formulas, Working with pictures, Saving and updating workbooks, Modifying a worksheet, Moving and copying data, Moving and copying formulas, Absolute and relative references,  Inserting and deleting ranges, rows, and columns, Using functions, AutoSum, AutoEntry, AutoCorrect, and the AutoFill, Using AVERAGE, MIN, MAX, COUNT and COUNTA, Formatting: Text, Row & Column, Number and Conditional formatting, Printing: Spell Check, Page Setup options, Charts: Chart basics, Formatting charts, Managing large workbooks: Viewing, Printing, Working with multiple worksheets, Graphics and screenshots: Conditional formatting with graphics, SmartArt, graphics, Screenshots

Who can benefit: All employees who need to learn basic worksheet skills and how to work with worksheet data in any version of MS Excel.

Prerequisites: Basic knowledge of Windows-XP, Vista or 7/8 or equivalent experience.

*NOTE: 6 laptops available, first come first served; 6 additional seats available for those who bring their own laptops.


Let’s Talk: How to Communicate Effectively in the Midst of Tension

Date: Feb. 6.

Duration: 1 day.

Time: 9 a.m.-4 p.m.

Cost: $75.

Instructor: Greg Hessel, ReGeneration Resources.

This six-hour training helps participants look at how they can become more powerful in managing difficult conversations in their lives. It invites participants to look at their own conflict patterns and assess what works and what does not work. We explore concrete tools such as alternatives to blame, how assumptions form and how to work with them, getting to the real problem, and the barriers to accessing the tools we know work. This is a great training for workplaces and individuals who want to live life less affected by conflict.

Who can benefit: Managers, supervisors or anyone interested in conflict management or mediation skills.


Lean Briefing for Managers

Date: Feb. 6.

Duration: 1½ hours.

Time: 9-10:30 a.m.

Cost: no cost.

An overview of Lean continuous process improvement techniques, designed for managers and supervisors who are interested in Lean improvement initiatives in their agency. Following an introduction to the Lean philosophy and methodology, participants will learn about their role as a potential sponsor of Lean events. We’ll discuss the opportunities for enrolling employees in a Lean training session or scheduling a Lean project in one’s workplace.

Who should attend: Managers and supervisors.


Communication Skills in the Workplace

Date: Feb. 10.

Duration: 1 day.

Time: 9 a.m.-4 p.m.

Cost: $75.

Instructor: Sean Wright.

Most employees, regardless of the position they hold, cite “communication” as a primary challenge in their organization.  Whether it is sharing information among internal divisions/departments, having a difficult conversation with a coworker, or cross-collaboration and communication with external entities, effective oral and written communication is essential to successfully achieving goals, providing quality programs and services, and fostering a positive work environment.  In person, through email, by phone or with a written document – communication affects every aspect of an organization and its employees. Participants will learn how to:

  • Identify the importance of attuning to their audiences;
  • Explore the difference between oral and written communication to identify which approach to use;
  • Understand the value of active listening;
  • Exercise awareness of nonverbal communication (e.g. body language);
  • Deliver clear, concise, professional messages.

Who can benefit:  Any employee.


Customer Service Skills

Date: Feb. 11.

Duration: ½ day.

Time: 9 a.m.-noon.

Cost: $40.

Instructor: Frank Nugent.

Have you noticed that customers are less patient and more demanding than in the past?  Whether it is the aging baby-boomers who expect high quality service or our technologically-driven “on demand” society, many organizations are exploring ways to enhance customer service. Serving the public is a challenging job that requires effective listening, problem solving, conflict resolution, communication, and interpersonal skills.  This one-day workshop will review the basics and introduce some of the newest concepts and tools being used to improve customer service.

Who can benefit:  Any employee.


Business Writing Basics

Date: Feb. 17. 

Duration: 1 day.

Time: 9 a.m.-4 p.m. 

Cost: $75.

Instructor: Sean Wright.

This course focuses on how to create simple, concise, and effective documents.  Participants will learn how to: Write for their audience; Discover the power of simple words; Work with a model to help in the writing process; Discuss how to effectively organize documents and emails; Identify common errors and learn how to avoid them.

Who can benefit:  Any employee required to prepare written communication. 0.6 CEUs

Did you like this? Share it:

Comments are closed.