Is Your E-ZPass Tag Near the End of the Road?

Older Transponders May Stop Functioning, Need to Be Replaced

Nothing lasts forever, even your trusty E-ZPass transponder. E-ZPass first came to the New Hampshire Turnpike System 10 years ago, with more than 300,000 transponders distributed in the first few months.

The battery life for these transponders is eight to 10 years, so the oldest ones (numbers 02600000001 – 02600300850) may soon stop functioning, if they haven’t already. You can check to see if yours is no longer working by checking your E-ZPass statement; if transactions are identified by your license plate number instead of your transponder number, then you need a new transponder.

A new transponder will cost you ($8.90 to be exact), but a non-functioning transponder will cost you, too. As of Sept. 1, you must have a functioning transponder in order to receive the toll discount (30 percent for passenger vehicles and 10 percent for commercial vehicles). Note that you can still pay for tolls if your transponder doesn’t work, because the toll camera affixed to the toll captures your license plate number.

You can test your transponder — and purchase a replacement — at any of the E-ZPass walk-in centers in Nashua, Hooksett and Portsmouth.

Be On the Lookout for E-ZPass Scam

Speaking of E-ZPass, we’ve heard reports of an email scam going around, in which people receive an email purportedly from E-ZPass. Here’s the official language from the NH E-ZPass website:

NH E-ZPass will never send an email or contact you requesting sensitive personal information such as credit card number, social security, user names, passwords, etc. If you are contacted by anyone stating that they are from E-ZPass and they are seeking personal information, please DO NOT provide the information requested. Either call 1-877-643-9727 to report that you have been contacted by someone attempting to obtain personal information or ask the caller/email sender to provide their contact information so that you can call them back.

E-ZPass has more information on scams such as this, known as phishing, at https://www.ezpassnh.com/en/other/phish.shtml.

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