What You’ll Need to Do to Avoid Losing Health Rewards Funds
This year, members covered by the State Employee Health Benefit had a new option when it came to redeeming Health Rewards dollars: a Visa Prepaid Debit Card. With that debit card, though, came a problem: expiration dates. Specifically, expiration dates that could be coming up soon. Thankfully, though, the state has a solution, but you must take action to make sure you don’t lose any remaining balance.
Unlike gift cards — which is another option for redeeming Health Rewards dollars — debit cards can legally have — and in fact need — expiration dates. This is because the expiration date is needed when processing payments (think about when you make a purchase online, for example). The problem arises because cards issued this year expire after one year, so if you got a card in January, it’s about to expire.
Here’s what you’ll need to do:
- If you’re not sure if you have any remaining balance, or you don’t know what your balance is, you must contact Visa customer service at 1-800-522-7458.
- Once you’ve got the exact balance, you must contact Anthem at 1-800-933-8415 and let them know you have an expiring debit card. They’ll take your information and have a new card — with an expiration date that’s three years out — sent to you.
Going forward, any of the Visa debit cards issued will not expire for three years. You can see the state’s memorandum on the situation here.